Thank you so much for the exceptional service we received regarding our recent order. I do not often send a thank-you letter to an online service provider, but our experience with KeenART Media truly deserves recognition.
Your willingness to gel embellish our print without requiring a series of paperwork was a breath of fresh air. The final product was stunning and looks great on our wall (see attachments). This being our first venture with KeenART Media, we were eager to know the outcome before committing to a custom frame. The result looks great.
Your team's professionalism and efficiency in addressing our concerns about the missing gel embellishment were terrific. Your swift action to correct the oversight showed your commitment to customer satisfaction and quality. My family and I appreciate how KeenART Media operated with high integrity and a solid commitment to delivering exceptional service.
It is clear that KeenART Media values its customers and takes pride in its quality. We are grateful for your excellent service and support and are excited to continue our relationship with your company.
Ebi, | not happy
Quality is a bit questionable - didn\'t even come with a stand to put it on the table even though it\'s a very small frame. I had to use tape to attach the back - not even any clips!! Glass would be better than plexiglass. Also the shipping charge of $19 is so high for such a small item.
Christopher Collins, Toronto | very pleased with the results but...
I have received my canvas art picture from your studio and I am very pleased with the results. The print was meant as a Christmas gift for my wife, but she was the one who found the fedex package and to my dismay, your company had taped an invoice sheet to the OUTSIDE of the shipping box with a description of the item and a thumbnail picture of the print. So much for surprises. :(
I liked the quality of the work and will be ordering again - also as a gift. I would recommend that you revisit your invoice slip policies to avoid this type of customer frustration in the future.
Best regards,
Andrew
Andrew R., Seattle | I LOVE THEM
I just received my canvas wrapped prints from you guys and I LOVE THEM. they are perfect. You are the place that I have been looking for. I am going to share your link with a wonderful on line group Two Peas in a bucket. It is a great place for photographers to learn more about photography. I know that the girls and guys on there would be thrilled to have a new place to try for Gallery Prints.. Just wanted to give you a heads up and let you know that I am very happy with your work and can't wait to recommend you and use your services again..
thank you for your time.
Lana Voeller Photography
Lana Voeller Photography, Calgary |
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